How do integrated fleet-management, passenger-information and fare-collection systems enhance service quality?

 

Sistemas Inteligentes de Transporte

Fleet-management systems, passenger-information systems and fare-collection (ticketing) systems are the three fundamental pillars of any public-transport ITS for both road and rail transport. These systems can be rolled out independently and are beneficial as such but they really come into their own when deployed together.

But what exactly does this integrated system consist of? What are the synergy-adding components of this integration? The two most closely related are always the fleet-management system and passenger-information system. The latter, after all, feeds on the former to provide real-time estimated-times-of-arrival (ETAs), based not only on the vehicle’s position but also on past running data and algorithms involving several variables such as bus-stop detection, road speed profiles, etc.

But a passenger-information system provides not only ETAs for waiting passengers but also onboard information such as next-stop announcements or multimedia information. Although an onboard passenger-information system can be standalone, when integrated with the fleet-management system it is even more beneficial. It can then offer contextualized information to suit the current service, taking this information from the fleet-management system and receiving onboard real-time messages and announcements sent from the fleet-management system’s control center.

As for the fare-collection or ticketing system, integration with the fleet-management system enables both systems to share information, making life easier for both drivers and managers. Onboard integration of both systems means the hardware itself is integrated, the same equipment offering both fleet-management and ticketing information. This makes initial installation and subsequent management much easier and also provides drivers with a single interface for entering their ID and the service to be run. This information is then sent directly to both systems, which can also share the same communication media in the control center.

At control-center and information-mining level both the fleet-management and ticketing system share the same transport network configuration so any modification or new data entered in either one is automatically shared between both of them. The same goes for reports and analysis of past data; revenue reports associated with line, stop, service, etc, can all be obtained. Design of the fare system is also made easier by a fleet-management system; fares can now be based on vehicle position, zoning or in-out validation where passengers validate their travel entitlement in both the getting-on and getting-off stop, the system then calculating the fare accordingly.

We at GMV boast all necessary technology for offering our customers an integrated, turnkey system, while the use of standardized, open transport-system protocols also makes our systems vendor independent.

Author: Isidro Prieto

Las opiniones vertidas por el autor son enteramente suyas y no siempre representan la opinión de GMV
The author’s views are entirely his own and may not reflect the views of GMV
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