Given the importance and critical nature of the services performed by telecommunications operators, GMV believes it is necessary to have a tool such as the Quality of Service Map to monitor the quality of service. The objective of the Quality of Service Map is to provide the necessary mechanisms so that managers and platform administrators can have a global and intuitive vision of current and past quality of service.
The Quality of Service Map helps to determine the status of the system in real time in relation to concepts like the system's operational behavior and its capacity, stability and availability. A general vision of such concepts is fundamental to determine whether the system satisfies desired objectives and whether it evolves accordingly. Additionally, it allows for the anticipation of problems and definition of optimal investment strategies.
In order to have a general vision of quality parameters, the people in charge of a system must relate them to a series of metrics called Key Performance Indicators (KPIs) that will allow the definition, measurement and comparison of the system status and its objectives. Calculation and analysis of the KPIs helps to eliminate uncertainty with regards to the platform's behavior by reducing some of the problems associated with these systems from a management point of view: inability to predict and prevent behavioral problems, difficulty to determine the system's capacity, scarce location of bottlenecks, etc. The Quality of Service Map helps alleviate these undesirable situations by capturing the data that defines the reality of the system, calculating metrics from this data, and presenting indicators that will assist in the decision-making process.
|
