Platforms and Services Monitoring services focus on the detection of service incidents (relating to infrastructure availability) and of security incidents (relating to data integrity and confidentiality).

This service is generally based on the installation of a monitoring infrastructure that receives continuous data from the managed systems. This infrastructure has two different components:

This infrastructure has two different components:

• One focused on monitoring service incidents (related to the availability of the infrastructure).
  
  
• The other one focused on monitoring security incidents (related to data integrity and confidentiality).

To that effect, GMV makes the Business Continuity Division team available to the project, operating continuously 24/7. The monitoring service allows for the delivery mode and level of service, 24/7.

This team will perform work as follows:

• During regular working hours: the team will be physically present at GMV's service center in Tres Cantos [Madrid, Spain], and will pay permanent attention to monitoring systems
  
  
• Outside regular working hours: the team will pay permanent remote attention to monitoring systems
  
  
• The possible "service incident" or "security incident" warnings will be issued by the system to the team on a 24/7 basis, guaranteeing reception and response on the same conditions as during regular working hours (for this purpose the Transmitto solution will be used: alert emission platform (unified messaging))
  
  
• The 24/7 team will have redundancy in the alert channels (mobile telephone via voice mail or SMS, electronic mail, etc.) to that effect
  
  
• For incident resolution and follow-up, the 24/7 Team will have immediate connectivity to the system from a laptop through IP VPN, in the same manner as during regular working hours.