Managed Services for Systems and Services Continuity

As far as Settings Management, this service stores updated and reliable data of the managed infrastructure, including data regarding the relationship between the different elements in order to facilitate future impact analyses, etc.  It includes the verification and recording of all the changes in infrastructure, as well as periodical revisions to ensure the accuracy of each element's version. All this translates into greater problem-solving efficiency, faster execution of changes, better control of the hardware and software, improved security and compliance with legal requirements, additional help to control availability and capabilities, etc.

As an additional service, it includes the administration on behalf of the client, of the coordination, execution and follow-up of maintenance contracts with the system’s third-party hardware and software elements. Clients will be advised about the types of maintenance offered by each manufacturer or distributor, even when the client will be the one to ultimately decide the type of maintenance contracted.