• Security
• Administrative Processes
• Electronic Administration
• Managed Security Services
• Managed Services for Systems and Services Continuity
• Portal, Intranet and Content Management
• Electronic Mail
• Secure Internet Access
• Secured WiFi Access
• Messaging and mobility
• E-learning
• Free Distribution Software
• Citation in Spain’s Catalog of National Resources
• Products
• Contact

Managed Services for Systems and Services Continuity

GMV provides Managed Services for Systems and Services Continuity through a group of engineers exclusively dedicated to support and maintain the applications as well as infrastructures. This service is focused on in-house solutions as well as other types of platforms, which were not developed or installed by GMV. The ongoing systems and services provided by GMV allow Public Administrations to use either remote or on-site support by a group of expert professionals as well as those resources which are essential in order to face the systems’ daily support requirements to manage their Data Processing Centers.

Managed Services for Systems and Services Continuity include:

Platform and Services Monitoring

Downtime Management

Settings Management

Support and Maintenance

Help Desk

Finally, Help Desk services provide telephone, e-mail or web-based assistance for questions or issues related to the operation of running systems. This service includes assistance with the creation and management of failures, operating problems and routine reports, as well as operation and maintenance documentation.

-----------------------------------------------------------------------------

Such services can be provided remotely as well as on-site, as required.